As a host, you should understand how laws, regulations and policies on housing property and land work in your country, district or city. Some countries, districts or cities have laws that restrict or even forbid your ability to host paying guests for short-term lodging; in some counties, districts or cities, you must register, get a permit, and obtain a license before accepting guests; in some countries, districts or cities, you must obtain health permit, make your accommodation fit the standards before accepting guest. Laws, regulations and policies have giant differences. Meanwhile, these rules may be revised constantly. Therefore, you should ensure that your conducts are in compliance with comparable local rules before you agree with this Regulation of Host and publish accommodations on XIAOZHU platform. In addition to the rules under this Regulation, XIAOZHU shall not bear any liability for you due to the above reasons.
Under this Regulation, all clauses referring to proofs about property ownership and accommodation authenticity verification are mainly applicable to the hosts in the Mainland of People’s Republic of China. If your accommodation locates at other area outside the Mainland of China, the details of proofs about property ownership may have differences. Meanwhile, XIAOZHU shall not offer any service of accommodation authenticity verification outside the Mainland of China.
Part I Account Registration And Accommodation Publication
The account of XIAOZHU shall be registered on the XIAOZHU web pages. Accommodation information can be published through the “user center” for free.2.
Before publishing accommodation information, for understanding the rights of XIAOZHU and your own duties and responsibilities, you shall conscientiously read all relevant XIAOZHU clauses and regulations including this regulation.3.
Before publishing accommodation, please make sure 1) the accommodation being published is under your own name; or 2) you have acquired the proxy-authorization from your relatives or friends, when your relatives or friends have the property rights of the accommodation; or 3) you have acquired the transferring permission from the property owner, when the accommodation is a lease property. If there is any contradiction between you and any other person due to the accommodation, XIAOZHU shall not take any responsibility.4.
When publishing accommodation information, you shall fill in all relevant accommodation information by following the rules and standards of accommodation publication of XIAOZHU. Then submit to XIAOZHU for examination.5.
XIAOZHU informs you the result of examination by sending messages to your phone, inbox and instant messenger of XIAOZHU. If the submission is not approved, you may revise the accommodation information upon the reasons for rejection or the suggestions to remake your accommodation. Then re-submit and wait for examination.6.
After publishing accommodation information, you shall duly update all published information including pictures of accommodation, description of facilities, prices, and the rental status etc, in case of further disputes.
客服电话：400 018 3100 客服邮箱： firstname.lastname@example.org.
Part II Individual Host Verification
You may apply for the verification for individual hosts, if you published an apartment that you have its property rights or vacant rooms of where you live. When passed the examination and the verification of XIAOZHU, you may enjoy the privileges as an individual host, e.g. being labeled as “Verified Individual Host”.2.
Your qualifications for being an individual host shall be examined and verified by XIAOZHU uniformly. Besides, XIAOZHU shall re-verify your qualifications occasionally. Once any situation that unsatisfied the requirements for individual hosts has been found out, XIAOZHU shall cancel the label of “Verified Individual Host” on your page immediately.3.
If you have a problem with the result of verification, you may proactively submit the proofs of being an individual host (e.g. property ownership certificate, leasing contract etc.) to XIAOZHU by contacting the Customer Service Center.
Customer service number: 400-018-300
Customer service email add.: email@example.com.
Even after you already acquired the individual host verification, XIAOZHU still has the right to immediately withdraw all your rights and interests of being an individual host on XIAOZHU platform (including but not limited to canceling your label of “Verified Individual Host”, canceling or reclaiming all your awards distributed, enforcing offline to your published accommodations temporarily or permanently); besides, XIAOZHU has the right to hold you to take the corresponding liabilities for losses to XIAOZHU and guests caused by provision of false information, if any of the following circumstances occurs:
1) You published non-individual accommodation on XIAOZHU platform;
2) Your status on XIAOZHU platform is other than a individual host (including but not limited to publishing non-individual accommodation by more than one registered account, publishing one or more than one non-individual accommodation under one registered account);
3) When necessary, you cannot provide legal proofs on being an individual host to XIAOZHU ( E.g. property ownership certificate, or leasing contract and authorization letter from landlord).
Part III Input And Maintenance of Accommodation Information
You know that accurately fulling in the accommodation information including details of your accommodation etc and conscientiously formulating trade rules involves the benefits of your own and your guests. You promise that the inputting of information and the formulating of trade rules are completed under conscientiously consideration upon the regulations bellowing:1.
You shall provide real information of address, environment, and traffic status etc of your accommodation, in order that guests may know about the location and the environment of accommodation more accurately.2.
You shall conscientiously fill in the details of facilities in your accommodation, to make sure they will be as the same as when guests live in.3.
You shall provide real pictures of your accommodation. The pictures shall include but not only general environment around where the accommodation locates, general status and facilities inside the accommodation etc. Please make sure the truthfulness, accuracy and consistency of the pictures.4.
You shall self-determinedly set the price of your accommodation. The price can be changed at any time. You know that the price is in relation to the necessarily payable sum of commission (so called “technical service fee”).5.
You may formulate special use rules depending on the conditions of the accommodation and your personal status.6.
You shall self-determinedly formulate your trade rules to guest, including but not limited to price of order, time limitation of full refund, time limitation of free cancellation, time limitation of free early-check-out and penalties. You shall ensure to rigorously implement the rules when the rules has been formulated, otherwise you shall bear all consequences including economic damages caused by breach of contract.7.
If you claim that you shall offer invoice or “fapiao” to your guest, but you failed to fulfill the promise. You shall settle the contradiction through negotiation by yourself. XIAOZHU shall not bear any liability caused by your negligent conducts.
Part IV Booking Management And Reception
When guest make a booking of your accommodation, XIAOZHU will send you notifications by SMS, XIAOZHU instant messenger and/ or XIAOZHU inbox.2.
You shall manage bookings of guests within the specific time (The rule may be different during different events. It will be described in particular event instructions at that time.), i.e. to confirm or refuse bookings by SMS or XIAOZHU messenger. If a timeout booking has not been processed, it will be automatically expired.3.
Normally, bookings submitted by guests from 09:00:00 to 23:00:00 the same day shall be disposed within 2 hours, otherwise bookings will be automatically expired; bookings submitted from 23:00:01 the same day to 08:59:59 the next day shall be disposed before 11:00:00 the next day, otherwise bookings will be automatically expired. Exceptionally, the time limitation of bookings disposal will be in according to exceptional rules of particular events that your accommodations join in. ( Notice: The above mentioned timings are all local time to you.)4.
You shall reserve accommodations for your guests after accepting their bookings. Meanwhile, if your accommodation locates in the Mainland of China, the guests shall pay online for order totals and deposit at one time within 16 hours after their bookings being accepted; if your accommodations outside of the Mainland of China, the guests shall pay online for order totals and deposit at one time within 24 hours after their bookings being accepted. Otherwise, the bookings will be automatically expired.5.
You shall communicate with guests by XIAOZHU online instant messenger. In order to guarantee platform transaction order and user privacy, XIAOZHU forbid that you and guests provide contacts to each other before transactions are completed. “Contacts” is including but not limited to mobile/ telephone number, e-mail address, residential address, any other instant messenger account etc. except for XIAOZHU online instant messenger.6.
When guests succeed pay for their orders, system will push you all details of orders including contacts of guests through SMS, XIAOZHU instant messenger and/ or XIAOZHU inbox. You may also search the details through user center. You are not allowed to disclose any guest information to any third party, otherwise XIAOZHU will retain the rights to trace legal liabilities due to improper conducts.7.
You shall response to online requests from guests, and deal with bookings as soon as possible.8.
You shall contact with upcoming guests in advance, and offer the specific address and the traffic route of your accommodation to ensure that the guests may check in successfully.9.
You shall always turn on your phone to make sure that guests may contact with you at any time.10.
When guests dissatisfied with the real circumstance of the accommodation after arrival, you agree that XIAOZHU has the rights to form a judgment of the main responsible party upon the facts, propose advises and solutions, and dispose the complaint. Besides, you may also settle the contradiction with guests through offline negotiation or legal path. You agree that any agreement reached offline by you and guests has no relation with XIAOZHU. XIAOZHU shall not make any explanation to the agreements reached by you and guests, and not bear any liability.11.
You agree that in a deal that you made with your guest off XIAOZHU platform, if any accident happened during the guest live in, if the guest did any improper conduct in your accommodation, if any divergence occurred between you and the guest due to the accommodation or the experience, it will all be deemed as your and your guest’s voluntary actions. As for the any dispute caused by the above voluntary actions, you shall settle the contradiction through negotiation by yourself. XIAOZHU shall not bear any liability caused by your negligent conducts.
Part V Fees And Settlement
Price of accommodation is settled by you self-determinedly. It will be showed up at the page of accommodations. The price is only as the lodging expense at the accommodation, excluding additional service fees, other extra fees and deposit etc.2.
You shall fill in your real receiving account information accurately so that accommodation fees will be settled to your account successfully.3.
Guests shall pay for order totals and deposits in advance when they make bookings. The order totals and deposits shall be saved in XIAOZHU secured account temporarily. XIAOZHU shall settle the balance to you as the settlement method of your choice after guests check out successfully and all lodging procedures are in compliance with XIAOHU rules.4.
Except order totals and deposits, you shall clarify in advance to your guests about payable extra fees if any (such as cleaning expenses, food expenses etc.). If any dispute occurs due to the extra fees, XIAOZHU shall not bear any liability.5.
Any agreement and promise settled by you and guest has no relation with XIAOZHU. XIAOZHU shall not make any explanation and not bear any liability due to the above subjects.6.
XIAOZHU provides you two settlement methods to choose:
1) Daily settlement: XIAOZHU shall settle one day accommodation fees to your account in next working day when guests have completed one lodging day.
2) Order settlement: XIAOZHU shall settle one order accommodation fees to your account in next working day when guests have checked out.
You may choose the above two methods depends on your personal request.
Part VI Commission (Technical Service Fee) And Refund Rules
XIAOZHU shall acquire 10% of your total online profits as the commission (Technical service fee) of accommodation publishing platform.2.
The commission shall be automatically deducted from the fees payed by guests. Your final income is the amount after deducting 10% profits from your total online profits.3.
The commission shall only be deducted when you have gained profits. It shall not be taken if no guest make bookings or transaction is not achieved.4.
The refund rules are formulated by you self-determinedly and flexibly (see Part III Section 6 of this Regulation). When guests send requests of refunding, XIAOZHU shall dispose the refunds upon the rules formulated by you in advance. When your guests shall compensate you for their default, the compensation payment shall be deducted from the deposits formulated by you. If your guests and you have any divergence due to the above subject, please contact with XIAOZHU customer service staffs within 5 days after orders closed. if beyond 5 days, XIAOZHU shall regard orders as no objection orders.5.
When there is default deduction occurred by your guests, the 10% of order totals shall still be charged as commission ( technical service fee). As for other fees including compensation payment settled by you and your guests, XIAOZHU shall make the payment into your account upon the refund rules formulated by you or the agreements settled by you and your guests.6.
XIAOZHU shall not charge you any fee if guests cancel their bookings without payment.7.
If guests cancel their bookings by the “full refund day” set by you after payed for their orders successfully, the total amount of the orders shall be returned by the way it came. XIAOZHU shall not charge you any fee.8.
If guests cancel their bookings after the “full refund day” set by you after payed for their orders successfully, XIAOZHU shall deduct a part/ whole of the order totals of guests upon the refund rules formulated by you. Besides, 10% of the deduction sum shall be the commission (technical service fee). XIAOZHU shall transfer the rest sum that has deducted the commission part into your receiving account.9.
If guests check out ahead of schedule, XIAOZHU shall deduct a part/ whole of the order totals of guests upon the transaction rules formulated by you. Besides, 10% of the deduction sum shall be the commission (technical service fee). XIAOZHU shall transfer the rest sum that has deducted the commission part into your receiving account.
Part VII Comments of Guests
Guests have the rights to make real and valid comments on their lodging experiences.2.
The valid comments of guests shall all be showed on the pages of accommodations.3.
The content and quantity of comments of guests shall be referred as one of essential references to measure your credit on XIAOZHU.4.
You may reply or make explanations to comments of guests. However, you may not use violence, foul, and insulting words to attack, slander or blackmail your guests.5.
You agree that all copyrights of your reply and explanations on XIAOZHU to your guests shall be entitled to XIAOZHU exclusively. Without written consent by XIAOZHU, you agree that you may not use or display your reply or explanations to guests on any other websites/ applications in any form such as reproducing, copying, and spreading.6.
You may not force or induce others to make false comments.7.
You may not take improper conducts to produce or improve self credit.8.
XIAOZHU shall retain the rights to trace legal liabilities due to your improper words or conducts.
Part VIII Management Rules of Operation Conducts of Host
To ensure the reality and the validity of accommodation you published, and the accommodation comply with the regulation of the platform and laws, XIAOZHU account managers may come over to verify the authenticity of your accommodation. During authenticity verifying, they may also verify your personal identity information, state of accommodation, and certificate of housing ownership (such as property ownership certificate, or leasing contract and authorization letter from landlord etc). XIAOZHU shall label the accommodations that have passed authenticity verification as “Authenticity Verification Passed” accommodations in order that authenticity verification passed accommodation may gain more bookings.2.
Authenticity verification is not disposable and permanent. XIAOZHU may start verifying the authenticity of your accommodation again, when the following circumstances occurred:
1) Your accommodation has been complained that the real state does not comply with the publication information;
2) Your accommodation has been complained that the sanitary state is not well enough to lodge in;
3) A dispute between you and your guest is waiting to be disposed due to property damage.3.
To ensure that you and guests may have pleased experiences of B & B, you agree to avoid abnormal, unreasonable, excessive or illegal conducts in communication with guests, such conducts including but not limited to:
1) You use vituperating, insulting, attacking words in communication;
2) During guests lodging, you have heated arguments or physical conflicts with the guests;
3) You publish false information, including but not limited to, setting unreal prices of accommodations, using mendacious prices to disturb the price order, exaggerating or fabricating accommodation information etc;
4) You directly trade with guests off XIAOZHU platform. You directly or indirectly induce guests to leave their contacts or proactively leave your contacts to guests before there are valid orders between you and guests.
5) In order to avoid part of commissions (technical service fees), when guests indicate the number of their lodging days, you induce them to book less days so that they may pay you the extra accommodation fees by face to face;
6) You have any other conducts to induce guests to trade with you off the platform;
7) You reserve accommodations in a long term for no transaction guests, which leads to that other guests find out and complain about your improper conduct.
8) You offer a guest a different accommodation with the reserved accommodation, which leads to be complained.
9) A guest fails to check in due to that he could not reach you before his arrival;
10) You did not communicate or indicate to your guests that you charge for extra except accommodation fees before guests make bookings. And you blackmailed your guests to pay for extra fees out of the order totals that are not indicated or written in accommodation information, which leads to be complained.
11) You fail to repair or change damaged facilities in time, which leads to be complained.
12) Your failing to clean up the accommodation makes negative influence on guests’ lodging experiences, which leads to be complained.4.
As for the circumstances mentioned in this Part Section 1 & 2, if XIAOZHU staffs tried to contact with you by several time about verifying accommodation authenticity but were all refused, or the staffs fail to reach you; and if any of abnormal, unreasonable, excessive or illegal conducts mentioned in this Part Section 3 occurs, XIAOZHU shall take measures as the following:
As for the circumstances mentioned in Section 3. 1), 2), XIAOZHU shall warn you or enforce your accommodations being offline permanently, according to the seriousness and the influence of your conducts.
As for the circumstances mentioned in Section 3. 3), 4), 5), 6), when they occur for the first time, XIAOZHU shall warn you. When they occur again, XIAOZHU shall enforce you being offline from 3 to 90 days. If you refuse to correct your conducts, XIAOZHU shall enforce your accommodations being offline permanently.
As for the circumstances mentioned in Section 3. 7), 8), 9), 10), XIAOZHU shall enforce you being offline from 3 to 90 days, according to the seriousness and the influence of your conducts. If you refuse to correct your conducts, XIAOZHU shall enforce your accommodations being offline permanently.
As for the circumstances mentioned in Section 3. 11), 12), and the circumstances of refusing to cooperate with accommodation authenticity verification, when they occur for the first time, XIAOZHU shall warn you and temporarily enforce you being offline. When they occur again, XIAOZHU shall enforce you being offline from 3 to 90 days. If you refuse to correct your conducts, XIAOZHU shall enforce your accommodations being offline permanently.
XIAOZHU shall notify you through inbox, e-mail or SMS.5.
The specific meanings of relevant disposal methods are as the following:
Warning:XIAOZHU staffs shall notify you, indicate which improper conduct leads to warning,and order a prescribed period of rectification.
Enforcing being offline temporarily: XIAOZHU shall restrict whole of your accommodations being online for a while. When the limited duration is due, you may propose written application of being re-online to XIAOZHU by e-mail (firstname.lastname@example.org).
Enforcing being offline permanently: XIAOZHU shall enforce whole of your accommodations being offline permanently. You may not publish these accommodations again.6.
If you are restricted being online, when the limited duration is due, you may propose written application of being re-online to XIAOZHU by e-mail (email@example.com). The following contents shall be written clearly in your email. The contents shall include, but not limited to, your account number, mobile/ telephone number, further effective measures of avoiding such improper conducts. XIAOZHU shall process your application within 1 work day.
You shall obey the rules of this Regulation, if succeed publishing accommodation on XIAOZHU.2.
XIAOZHU has the rights to take steps to you, such as warning, taking off your accommodation etc., if you do not endorse this Regulation or breach this Regulation during operational period.3.
Any update on this Regulation shall be notified at the back platform of XIAOZHU.4.
XIAOZHU retains the rights of final interpretation of this Regulation to the maximum extent permitted by laws of People’s Republic of China.