小猪

房客规则


声明


作为房客,您清楚“小猪”是信息服务平台。对于“小猪”上房东自主发布的所有信息,“小猪”会尽最大限度地对其准确性、真实性和合法性予以核查。当您发现某些发布的信息疑似为虚假或违法信息时,应立即向“小猪”举报。“小猪”将按照相应的平台规则采取必要措施。特别注意的是,“小猪”不对中华人民共和国大陆以外地区的房源提供实地验真和图片实拍的服务。请您谨慎选择房源。

您明白并且同意,凡您对某个房源进行操作就表明您对本规则已经认真阅读,并且接受本规则项下的约束。如果您对本规则内任何条款不予认同,您将无权对“小猪”平台内的房源进行任何操作。


Proclaim


As a guest, you understand that XIAOZHU is an information service platform. For all information on XIAOZHU published by hosts proactively, XIAOZHU will enforce maximum ability to verify the accuracy, authenticity and legitimacy of those information. You shall immediately report to XIAOZHU when found some information being suspected as mendacious or illegal information. XIAOZHU shall take necessary measures as the comparable rules of the platform. Notably, XIAOZHU does not offer the services of accommodation authenticity verification and real location shots. Please choose accommodations carefully.

You understand and agree that by making operations on one accommodation, you indicate that you have read this Regulation carefully, and accept to be bond by these terms. If you do not agree to these terms, then you have no right to do any operation on the accommodations on XIAOZHU platform.


一、房间查询与预订


1.

您无需注册即可在“小猪”上浏览和搜索您喜欢的房间。

2.

您可根据“小猪”提供的分类搜索功能,按各搜索条件搜索房间,也可通过地标搜索房间。

3.

若您预订房间,您应登录已注册的“小猪”账号,并返回页面进行房间预订。

4.

预订房间前,您应仔细阅读房间信息,确保清楚了解房东描述的房间情况,房间价格,收、退款政策等,并接受房东制定的房间使用规则、交易规则等各相关约束条件,避免纠纷。房间一经预订并支付成功,您与房东即达成交易协议,您应严格遵守相关规则。

5.

提交预订后,房东会在规定时间内处理您的订单:确认或拒绝您的预订请求。“小猪”会将房东的处理结果通过手机短信、“小猪”即时通讯工具和/或站内信等方式通知于您。如房东在规定时间内未处理您的订单,系统则默认此预订订单过期失效。

6.

您可与房东通过“小猪”的在线即时通讯工具进行在线咨询和交流。为维护平台交易秩序、保护交易双方的安全及隐私,请不要在线向房东提供和索要联系方式,包括但不限于手机/电话号码、电子邮件地址、具体地址、除“小猪”外的其它即时通讯工具号码、账号及任何其它联系方式,及获得联系方式的方法。

7.

待预订订单确认并支付成功后,“小猪”会互发交易双方的联系方式,同时将订单及房间信息一并发送与您,您可通过用户中心、手机短信等方式查询获得。



Part I Accommodation Searching and Booking


1.

You can search for your preferable accommodation on XIAOZHU’s website without register.

2.

You can search for accommodations by using different criterion or landmarks through the classified searching system provided by XIAOZHU.

3.

In order to book an Accommodation, you shall register to create an account (“XIAOZHU Account”) or use an existed account to sign up.

4.

Before booking the accommodation, you shall read the room information carefully. In order to avoid disputes, you shall ensure that you have understood (are fully aware of) the room condition, the room price and policies of payment and refund, and that you accept the service regulation, the trade rule and other constraints that formulated by the Host. Once the reservation and the payment have been completed, the deal you made with the host will take into effect and you shall abide by the rules.

5.

After submitting the reservation request, the host will confirm or reject your request within the allotted time. XIAOZHU will inform you of the result through SMS, XIAOZHU online instant messenger (IM) and / or XIAOZHU inbox. If the host fails to process your reservation request within the allotted time, your reservation will be expired by default.

6.

You can contact and communicate with the host by XIAOZHU online instant messenger. To maintain the platform transaction order and to protect the privacy and security of both sides (the guest and the host), please do not provide your contact information to the host or ask for the host’s contact information online, including but not limited to mobile / telephone number, email address, residential address, any other IM’s account, and ways to get contacts.

7.

After the reservation has been confirmed and the payment has been successfully made, XIAOZHU will send the contact information to each other side. Room order and room information will be sent to you at the same time, and you can search the details through the user center and SMS.



二、房费计算及支付


1.

房间查询列表页面默认显示房间的日间夜价格,根据您选择的预订住宿日期,系统将会展示该房间在实际住宿日的确切房价。

2.

页面显示价格仅为房间房费,不包含房东自行规定的有偿服务费用、额外收费及押金等。“小猪”不向您收取任何费用。除您在线支付的全部订单金额及押金外的费用,房东可能将当面向您收取额外费用(如:保洁费用、食材费用等),若因该额外收取费用部分产生任何争议,则小猪平台将不予承担任何责任。

3.

提交预订时,页面将提示您房款信息及计算公式,您需仔细核对房费金额,并清楚了解付款规则。

4.

房东确认接受您的预订后,您应在规定时间内,通过“小猪”在线成功支付全部订单金额及押金,逾期未成功支付,系统则默认此订单过期失效。一般情况下,若您预订的房源处在中国大陆地区,则全部订单金额和押金的的支付有效时限为16小时;若您预订的房源处在中国大陆以外地区,则全部订单金额和押金的的支付有效时限为24小时。特殊情况时,订单总额及押金的支付时限将依照您预订的房源所参与的活动之特别规则而有变化。

5.

您与房东自行达成的承诺或协议与“小猪”无关,“小猪”不对此承诺或协议作出任何解释和承担任何责任。



Part II Charge & Payment


1.

The Room Searching List page shows the average price of the room. According to the date of your chosen, the system will show the accurate price on that date.

2.

The price shown on the page is just the room price, not including the service fee, the extra fee and the deposit, which are all formulated by the host. XIAOZHU will not charge from you. Besides the order totals and the deposit you paid online, the host may charge you extra fees, such as cleanings, foods and etc. XIAOZHU will take no responsibility for any disputes raised in the extra charge.

3.

When submitting the reservation, the page will show you the information about the order totals and the calculation formula. You shall check the price carefully and have a clear understanding of the payment policy.

4.

After hosts have confirmed your bookings, you shall accomplish the online payment including order totals and deposits through XIAOZHU platform within the allotted time. Bookings will be automatically expired due to overdue undone payment. Normally, you shall complete the payment within 16 hours if the accommodations under booking locate in the Mainland of China; you shall complete the payment within 24 hours if the accommodations under booking locate outside the Mainland of China. Specially, the payment of order totals and deposits will change in accordance with the particular rules of events joined by the accommodations of your bookings.

5.

Any agreement or promise settled by you and the host in private has no relation with XIAOZHU. XIAOZHU shall not make any explanation and not bear any liability due to the above subjects.



三、入住须知


1.

入住前,建议您与房东确认详细入住地址,前往入住地点过程中有任何疑问,您可自行与房东联系。

2.

入住过程中,请您自觉遵守房东的使用规则,爱护屋内环境及设施,确保设施无损坏。若不慎损坏,将由您与房东自行协商达成赔偿协议,“小猪”不予干涉,亦不对此行为负责。

3.

房屋使用过程中发生的任何意外情况、房东对房客在入住时的任何行为约束、线下交易行为等引起的任何性质的纠纷,应由您与房东自行通过法律途径解决,“小猪”不负有任何性质的协助义务和承担任何形式的责任。

4.

入住过程中,有任何疑问,建议您及时致电“小猪”客服取得“小猪”的帮助。



Part III Check-in Notice


1.

Before your check in, you shall contact the host to confirm the address of the accommodation. If you have any questions, please contact the host directly.

2.

During your stay, please abide by the service regulation. You are responsible for keeping all furniture, electrical devices and other facilities in your accommodation in good condition. If any damage occurs, you will be responsible for negotiating a compensation agreement with the host all by yourself. XIAOZHU shall not be involved, and not bear any liability.

3.

During your stay, if any unforeseen circumstance happened, or any kind of disputes happened caused by the confinements or off-line transaction between you and the host, you shall settle the contradiction with the host by yourself through the legal path. XIAOZHU shall not bear any liability and has no assistance obligations in any kind of situation.

4.

If you have any questions during your stay, please contact the Customer Service Center for help as soon as possible.



四、取消预订及退款


1.

“小猪”上各房间的交易规则均由房东自主设定,非“小猪”制定;每个房间详情页和提交预订请求页都清楚列明了交易规则,明确说明取消预订及退款细则,可能依房间不同而规则不同。

2.

“全额退款日”:由房东自主设置,若房客于入住日14点的X天【(X*24)小时】之前取消预订,则“小猪”将向房客全额退还线上支付的全部订单金额及押金得用,此天数即为全额退款日。

例如:房客预订2012年10月1日入住,房东设置的全额退款日为3天;若房客于2012年9月28日14时前取消预订,在线支付的订单总额即可全额退款至房客账户;若房客于2012年9月28日14时之后(包括14时)取消预订,则需按照房东制定的交易规则扣除您部分/全部订单金额后,“小猪”将剩余费用退款至您的账户。

(注:以上提及时间均为您的当地时间。)

3.

在入住日之前,您可登录“小猪”账号随时取消订单:“用户中心”中执行“取消”预订操作。

4.

若您在入住日前取消预订,依订单状态不同,订单金额退还分为如下情况:

1)尚未完成支付的订单,在取消预订后将不会产生收取任何费用;

2)已成功支付的订单,若于“全额退款日”之前取消,“小猪”将全额退还您的支付全部房款;

3)已成功支付的订单,若于“全额退款日”之内取消,将按照房东规定的交易规则执行,扣除您部分/全部订单金额后,剩余部分返还至您的账户,但您在支付中使用的用于抵扣部分费用的抵扣券、优惠券、积分等将不予退还;扣除金额将支付给房东作为您的违约赔偿款。

5.

若您在入住后,不能按照订单约定住满入住天数需要提前退房,将按照房东制定的交易规则执行,扣除您部分/全部订单金额后,剩余部分返还至您的账户,但您在支付中使用的用于抵扣部分费用的抵扣券、优惠券、积分等将不予退还;扣除金额将支付给房东作为您的违约赔偿款。

6.

所有退款均按照付款途径原路返还。应注意,“小猪”只负责执行退款操作,退款到账时间视第三方(如第三方支付平台或银行)而定,您可通过第三方查询路径查询退款状态。

7.

对于参加特殊活动的房源,其取消订单及退款规则以活动规则说明为准,请您预订时仔细阅读相关规则。

8.

发生下列情形之一时,“小猪”将有权酌情扣押您的押金、订单总额,或酌情延期处理您的押金:

1)根据《中华人民共和国反不正当竞争法》等相关法律法规的规定,您被发现存在疑似为获取房源及房东个人信息而进行的恶意下单和操作的行为。(该类行为包括但不限于在一天之内频繁下单后突然取消全部或部分订单;经举报或“小猪”工作人员在您和房东有据可查的沟通中发现,双方不以预订房间作为唯一目的。)

2)根据《中国人民共和国宪法》、《中华人民共和国刑法》等相关法律法规的规定,您被房东或小猪工作人员发现并举报在房源内即将进行或已经进行了不正当的或违法的行为。(该类行为包括但不限于聚众赌博、吸毒、倒卖走私商品、实施与淫秽色情有关的行为)。



Part IV Cancellations & Refunds


1.

All transaction rules are self-determinedly formulated by the host, not XIAOZHU. Transaction rules, including cancellation and refunds policies, are clearly listed on every “Room Details” page and “Submitting the Reservation Request” page. Different accommodation may have different rules.

2.

“Full Refund Date” is set by the host. If you cancel the reservation X days (X*24 hrs) ahead of the check in date by 14:00, XIAOZHU will give full refund to you including the order totals and the deposit paid online. Then, the X day is the Full Refund Date.

For example, you would like to check in on Oct. 1st 2012, and the Full Refund Date set by the host is 3 days. If you cancel the reservation before 14:00 of Oct. 1st 2012, the order totals paid online should be returned to your account. If you cancel the reservation by 14:00 or after 14:00 of Oct. 1st 2012, XIAOZHU would refund the rest fee to your account after taking out part or full charge of the order according to the transaction rules made by the host.

( Notice: The above mentioned timings are all local time to you.)

3.

Before the check in date, you can log into XIAOZHU account to cancel your reservation at any time. Please go to “User Centre” and click “cancel the order”.

4.

If you cancel the order before the check in date, the amount of refund will be different according to different order status:

1) Uncompleted payment: there is no charge for the cancellation.

2) Completed payment: if you cancel before the Full Refund Date, XIAOZHU will return the order totals to you.

3) Completed payment: if you cancel within the Full Refund Date, XIAOZHU would refund the rest fee to your account after taking out part or full charge of the order according to the transaction rules made by the host. However, vouchers, coupons, and member points that you used in the payment will not be returned. The charge taking out of the order totals will be paid to the host as your compensation.

5.

After you checking in, if you need to check out before the date that booked in your reservation, XIAOZHU would refund the rest fee to your account after taking out part or full charge of the order according to the transaction rules made by the host. However, vouchers, coupons, and member points that you used in the payment will not be returned. The charge taking out of the order totals will be paid to the host as your compensation.

6.

All the refund will be returned by the way it came. Notably, XIAOZHU is only responsible for the refunding operation. The refund receiving date depends on the third party (such as the third party payment platform or the bank), and you can search the refunding status through the third party query path.

7.

For those accommodations involving special events, the rules of cancellation and refund shall subject to the rules of the special events. Please read carefully while you make the bookings.

8.

XIAOZHU shall have the rights to hold your deposit, order totals or discretionary postpone disposing your deposits according to the following circumstances:

1) According to the restricting of the Law of People’s Republic of China of Anti-unfair Competition and its relevant laws and regulations, you have been found that you did suspected malicious conducts on booking and operations for collecting the information of accommodations and host privacy. (Such conducts include, but are not limited to, suddenly canceling the whole or a part of the bookings after making reservation frequently in a day; not taking making a reservation as the only one goal by both parties, which has been discovered or reported by XIAOZHU staffs in the documented communications between you and your host.)

2) According to the restricting of the Constitution of People’s Republic of China, the Criminal Law of People’s Republic of China and its relevant laws and regulations, you have been discovered and reported by the host or XIAOZHU staffs that you were going to conduct or had already did improper or illegal conducts in an accommodation. (Such conducts include, but are not limited to, gambling, drug abusing, smuggling, and prostitution.)



五、入住点评


1.

请您入住后对本次入住给出真实评价,例如对房间环境、房东服务及住宿感受等,鼓励房东提高服务能力并供其它房客参考。

2.

通过“小猪”基础审核后,您的点评内容即会显示在被预订房间页面上,房东可对您的点评进行回复。

3.

您需保证点评内容客观、真实,不得涉及诽谤、污秽、侮辱等言论。

4.

对于您发布的涉及违法、侵犯他人合法权益或违反“小猪”相关规则、条款的信息,“小猪”有权未经您同意及许可对其予以删除,并保留追究法律责任的权利。

5.

您同意您在“小猪”平台上对房东点评发布的回复、解释或图片的版权由“小猪”独家享有,未经“小猪”书面同意,您同意不以转载、复制、传播等任何形式在任何非“小猪”的其它网站、应用使用或展示您对房客点评发布的回复或解释。



Part V Guest Reviews


1.

Please give a real guest review after checking-out, such as room environment, room service and your experience, in order to encourage the host to improve the service capability, and give some recommendations for other guests.

2.

After the examination run by XIAOZHU, you reviews will be shown on the site, and the host will be able to rely.

3.

Your reviews shall be real and subjective. You shall not use any words involving libel, filthy, or insult.

4.

If the information that you released is illegal, infringe legal rights of others, or inconsistent with XIAOZHU’s rules and regulations, XIAOZHU has the right to delete the information without your approval and permission, and XIAOZHU shall retain the rights to trace legal liabilities.

5.

You agree that all copyrights of your reply, explanations or pictures on XIAOZHU to your guests shall be entitled to XIAOZHU exclusively. Without written consent by XIAOZHU, you agree that you may not use or display your reply or explanations to guests on any other websites/ applications in any form such as reproducing, copying, and spreading.



其他


1.

本规则发生更新时将在“小猪”后台通知您,以“小猪”最新发布管理规范为准。

2.

“小猪”在中华人民共和国法律允许的最大范围内对本规则保留最终解释权。



Others


1.

Any update on this Regulation shall be notified at the back platform of XIAOZHU.

2.

XIAOZHU retains the rights of final interpretation of this Regulation to the maximum extent permitted by laws of People’s Republic of China.

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