As a guest, you understand that XIAOZHU is an information service platform. For all information on XIAOZHU published by hosts proactively, XIAOZHU will enforce maximum ability to verify the accuracy, authenticity and legitimacy of those information. You shall immediately report to XIAOZHU when found some information being suspected as mendacious or illegal information. XIAOZHU shall take necessary measures as the comparable rules of the platform. Notably, XIAOZHU does not offer the services of accommodation authenticity verification and real location shots. Please choose accommodations carefully.
You understand and agree that by making operations on one accommodation, you indicate that you have read this Regulation carefully, and accept to be bond by these terms. If you do not agree to these terms, then you have no right to do any operation on the accommodations on XIAOZHU platform.
Part I Accommodation Searching and Booking
You can search for your preferable accommodation on XIAOZHU’s website without register.2.
You can search for accommodations by using different criterion or landmarks through the classified searching system provided by XIAOZHU.3.
In order to book an Accommodation, you shall register to create an account (“XIAOZHU Account”) or use an existed account to sign up.4.
Before booking the accommodation, you shall read the room information carefully. In order to avoid disputes, you shall ensure that you have understood (are fully aware of) the room condition, the room price and policies of payment and refund, and that you accept the service regulation, the trade rule and other constraints that formulated by the Host. Once the reservation and the payment have been completed, the deal you made with the host will take into effect and you shall abide by the rules.5.
After submitting the reservation request, the host will confirm or reject your request within the allotted time. XIAOZHU will inform you of the result through SMS, XIAOZHU online instant messenger (IM) and / or XIAOZHU inbox. If the host fails to process your reservation request within the allotted time, your reservation will be expired by default.6.
You can contact and communicate with the host by XIAOZHU online instant messenger. To maintain the platform transaction order and to protect the privacy and security of both sides (the guest and the host), please do not provide your contact information to the host or ask for the host’s contact information online, including but not limited to mobile / telephone number, email address, residential address, any other IM’s account, and ways to get contacts.7.
After the reservation has been confirmed and the payment has been successfully made, XIAOZHU will send the contact information to each other side. Room order and room information will be sent to you at the same time, and you can search the details through the user center and SMS.
Part II Charge & Payment
The Room Searching List page shows the average price of the room. According to the date of your chosen, the system will show the accurate price on that date.2.
The price shown on the page is just the room price, not including the service fee, the extra fee and the deposit, which are all formulated by the host. XIAOZHU will not charge from you. Besides the order totals and the deposit you paid online, the host may charge you extra fees, such as cleanings, foods and etc. XIAOZHU will take no responsibility for any disputes raised in the extra charge.3.
When submitting the reservation, the page will show you the information about the order totals and the calculation formula. You shall check the price carefully and have a clear understanding of the payment policy.4.
After hosts have confirmed your bookings, you shall accomplish the online payment including order totals and deposits through XIAOZHU platform within the allotted time. Bookings will be automatically expired due to overdue undone payment. Normally, you shall complete the payment within 16 hours if the accommodations under booking locate in the Mainland of China; you shall complete the payment within 24 hours if the accommodations under booking locate outside the Mainland of China. Specially, the payment of order totals and deposits will change in accordance with the particular rules of events joined by the accommodations of your bookings.5.
Any agreement or promise settled by you and the host in private has no relation with XIAOZHU. XIAOZHU shall not make any explanation and not bear any liability due to the above subjects.
Part III Check-in Notice
Before your check in, you shall contact the host to confirm the address of the accommodation. If you have any questions, please contact the host directly.2.
During your stay, please abide by the service regulation. You are responsible for keeping all furniture, electrical devices and other facilities in your accommodation in good condition. If any damage occurs, you will be responsible for negotiating a compensation agreement with the host all by yourself. XIAOZHU shall not be involved, and not bear any liability.3.
During your stay, if any unforeseen circumstance happened, or any kind of disputes happened caused by the confinements or off-line transaction between you and the host, you shall settle the contradiction with the host by yourself through the legal path. XIAOZHU shall not bear any liability and has no assistance obligations in any kind of situation.4.
If you have any questions during your stay, please contact the Customer Service Center for help as soon as possible.
Part IV Cancellations & Refunds
All transaction rules are self-determinedly formulated by the host, not XIAOZHU. Transaction rules, including cancellation and refunds policies, are clearly listed on every “Room Details” page and “Submitting the Reservation Request” page. Different accommodation may have different rules.2.
“Full Refund Date” is set by the host. If you cancel the reservation X days (X*24 hrs) ahead of the check in date by 14:00, XIAOZHU will give full refund to you including the order totals and the deposit paid online. Then, the X day is the Full Refund Date.
For example, you would like to check in on Oct. 1st 2012, and the Full Refund Date set by the host is 3 days. If you cancel the reservation before 14:00 of Oct. 1st 2012, the order totals paid online should be returned to your account. If you cancel the reservation by 14:00 or after 14:00 of Oct. 1st 2012, XIAOZHU would refund the rest fee to your account after taking out part or full charge of the order according to the transaction rules made by the host.
( Notice: The above mentioned timings are all local time to you.)3.
Before the check in date, you can log into XIAOZHU account to cancel your reservation at any time. Please go to “User Centre” and click “cancel the order”.4.
If you cancel the order before the check in date, the amount of refund will be different according to different order status:
1) Uncompleted payment: there is no charge for the cancellation.
2) Completed payment: if you cancel before the Full Refund Date, XIAOZHU will return the order totals to you.
3) Completed payment: if you cancel within the Full Refund Date, XIAOZHU would refund the rest fee to your account after taking out part or full charge of the order according to the transaction rules made by the host. However, vouchers, coupons, and member points that you used in the payment will not be returned. The charge taking out of the order totals will be paid to the host as your compensation.5.
After you checking in, if you need to check out before the date that booked in your reservation, XIAOZHU would refund the rest fee to your account after taking out part or full charge of the order according to the transaction rules made by the host. However, vouchers, coupons, and member points that you used in the payment will not be returned. The charge taking out of the order totals will be paid to the host as your compensation.6.
All the refund will be returned by the way it came. Notably, XIAOZHU is only responsible for the refunding operation. The refund receiving date depends on the third party (such as the third party payment platform or the bank), and you can search the refunding status through the third party query path.7.
For those accommodations involving special events, the rules of cancellation and refund shall subject to the rules of the special events. Please read carefully while you make the bookings.8.
XIAOZHU shall have the rights to hold your deposit, order totals or discretionary postpone disposing your deposits according to the following circumstances:
1) According to the restricting of the Law of People’s Republic of China of Anti-unfair Competition and its relevant laws and regulations, you have been found that you did suspected malicious conducts on booking and operations for collecting the information of accommodations and host privacy. (Such conducts include, but are not limited to, suddenly canceling the whole or a part of the bookings after making reservation frequently in a day; not taking making a reservation as the only one goal by both parties, which has been discovered or reported by XIAOZHU staffs in the documented communications between you and your host.)
2) According to the restricting of the Constitution of People’s Republic of China, the Criminal Law of People’s Republic of China and its relevant laws and regulations, you have been discovered and reported by the host or XIAOZHU staffs that you were going to conduct or had already did improper or illegal conducts in an accommodation. (Such conducts include, but are not limited to, gambling, drug abusing, smuggling, and prostitution.)
Part V Guest Reviews
Please give a real guest review after checking-out, such as room environment, room service and your experience, in order to encourage the host to improve the service capability, and give some recommendations for other guests.2.
After the examination run by XIAOZHU, you reviews will be shown on the site, and the host will be able to rely.3.
Your reviews shall be real and subjective. You shall not use any words involving libel, filthy, or insult.4.
If the information that you released is illegal, infringe legal rights of others, or inconsistent with XIAOZHU’s rules and regulations, XIAOZHU has the right to delete the information without your approval and permission, and XIAOZHU shall retain the rights to trace legal liabilities.5.
You agree that all copyrights of your reply, explanations or pictures on XIAOZHU to your guests shall be entitled to XIAOZHU exclusively. Without written consent by XIAOZHU, you agree that you may not use or display your reply or explanations to guests on any other websites/ applications in any form such as reproducing, copying, and spreading.
Any update on this Regulation shall be notified at the back platform of XIAOZHU.2.
XIAOZHU retains the rights of final interpretation of this Regulation to the maximum extent permitted by laws of People’s Republic of China.